Counter Attendants, Cafeteria, Food Concession, and Coffee Shop

Description

Serve food to diners at counter or from a steam table.

Tasks

  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Balance receipts and payments in cash registers.
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Replenish foods at serving stations.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Order items needed to replenish supplies.
  • Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
  • Set up dining areas for meals and clear them following meals.
  • Carve meat.
  • Deliver orders to kitchens, and pick up and serve food when it is ready.
  • Add relishes and garnishes to food orders, according to instructions.
  • Arrange reservations for patrons of dining establishments.

Knowledge

Geography
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Skills

Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Programming
Writing computer programs for various purposes.
Operation and Control
Controlling operations of equipment or systems.
Operations Analysis
Analyzing needs and product requirements to create a design.
Science
Using scientific rules and methods to solve problems.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Repairing
Repairing machines or systems using the needed tools.

Abilities

Wrist-Finger Speed
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Dynamic Strength
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Response Orientation
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Gross Body Equilibrium
The ability to keep or regain your body balance or stay upright when in an unstable position.
Multilimb Coordination
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Reaction Time
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Rate Control
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

Interests

Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Style

Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Leadership
Job requires a willingness to lead, take charge, and offer opinions and direction.
Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Integrity
Job requires being honest and ethical.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Work Values

Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Lay Titles

Cafe Server
Cafe Worker
Cafeteria Food Server
Cafeteria Server
Cafeteria Worker
Candy Attendant
Candy Bar Attendant
Candy Counter Clerk
Canteen Operator
Coffee Brewer
Coffee Shop or Cafeteria Lunchroom Counter Attendant
Concession Attendant
Concession Stand Attendant
Concessionaire
Counter Clerk
Counter Helper
Counter Hop
Counter Person
Counter Waiter
Counter Waitress/Waiter
Deli Worker (Delicatessen Worker)
Dish Up Person
Drive Thru Order Taker
Food Counter Worker
Food Server
Food Service Assistant
Food Service Counter Clerk
Food Service Order Clerk
Food Service Worker
Fountain Attendant
Fountain Clerk
Fountain Dispenser
Fountain Helper
Fountain Jerk
Fountain Server
Fountain Waitress/Waiter
Ice Cream Dipper
Ice Cream Man
Ice Cream Scooper
Ice Cream Server
Kitchen and Counter Worker (K and C Worker)
Line Person
Line Server
Order Clerk
Order Filler
Order Taker
Popcorn Attendant
Restaurant Worker
Sandwich Artist
Sandwich Counter Attendant
Server
Snack Bar Attendant
Soda Clerk
Soda Dispenser
Soda Fountain Clerk
Soda Fountain Operator
Soda Jerker
Steam Table Attendant
Steam Table Worker
Take Out Waiter
Take Out Waitress
Waiter
Window Clerk

National Wages and Employment Info

Median Wages (2008):
$8.92 hourly, $18,560 annual.
Employment (2008):
434,220 employees