Counter and Rental Clerks

Description

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.

Tasks

  • Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  • Compute charges for merchandise or services and receive payments.
  • Answer telephones to provide information and receive orders.
  • Provide information about rental items, such as availability, operation or description.
  • Rent items, arrange for provision of services to customers and accept returns.
  • Inspect and adjust rental items to meet needs of customer.
  • Explain rental fees, policies and procedures.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  • Keep records of transactions, and of the number of customers entering an establishment.
  • Reserve items for requested times and keep records of items rented.
  • Recommend and provide advice on a wide variety of products and services.
  • Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  • Prepare merchandise for display, or for purchase or rental.
  • Advise customers on use and care of merchandise.
  • Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  • Allocate equipment to participants in sporting events or recreational activities.

Skills

Programming
Writing computer programs for various purposes.
Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Quality Control Analysis
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Science
Using scientific rules and methods to solve problems.
Operations Analysis
Analyzing needs and product requirements to create a design.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Troubleshooting
Determining causes of operating errors and deciding what to do about it.
Repairing
Repairing machines or systems using the needed tools.

Abilities

Spatial Orientation
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Glare Sensitivity
The ability to see objects in the presence of glare or bright lighting.
Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Night Vision
The ability to see under low light conditions.
Peripheral Vision
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Sound Localization
The ability to tell the direction from which a sound originated.

Interests

Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Style

Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Integrity
Job requires being honest and ethical.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Persistence
Job requires persistence in the face of obstacles.

Work Values

Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Lay Titles

Airplane Charter Clerk
Apartment Rental Clerk
Apparel Rental Clerk
Attendant
Auto Rental Clerk
Automobile Rental Clerk
Baby Stroller and Wheelchair Rental Clerk
Baby Stroller Rental Clerk
Bicycle Rental Clerk
Boat Rental Clerk
Boats Renter
Car Rental Agent
Cashier
Check Out Clerk
Clerk
Clerk Cashier
Counter Attendant
Counter Checker
Counter Clerk
Counter Helper
Counter Person
Coupon Redemption Clerk
Crew Member
Curb Attendant
Customer Service Representative
Dry Cleaning Attendant
Exchange Clerk
Food Sales Clerk
Front Clerk
Fur Storage Clerk
Furniture Rental Consultant
Hospital Television Rental Clerk
Launderette Attendant
Laundry Attendant
Laundry Clerk
Laundry or Dry Cleaners Counter Clerk
Laundry Pricing Clerk
Laundry Room Attendant
Layaway Clerk
Leasing Consultant
Office Rental Clerk
Photo Booth Operator
Rental Boats Caretaker
Rental Coordinator
Rental Counter Clerk
Repair Clerk
Rug Measurer
Sales Clerk
Self Service Laundry and Dry Cleaning Attendant
Service Establishment Attendant
Service Writer
Shoe Clerk
Skate Shop Attendant
Storage Facility Rental Clerk
Tool and Equipment Rental Clerk
Trailer Rental Clerk
Vault Custodian
Video Rental Clerk
Watch and Clock Repair Clerk
Wheelchair Rental Clerk
Will Call Clerk
Will Call Order Clerk

National Wages and Employment Info

Median Wages (2008):
$11.12 hourly, $23,130 annual.
Employment (2008):
432,650 employees