Dispatchers, Except Police, Fire, and Ambulance

Description

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Tasks

  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Receive or prepare work orders.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Prepare daily work and run schedules.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  • Arrange for necessary repairs to restore service and schedules.
  • Oversee all communications within specifically assigned territories.
  • Ensure timely and efficient movement of trains, according to train orders and schedules.
  • Order supplies or equipment and issue them to personnel.

Knowledge

Fine Arts
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

Skills

Science
Using scientific rules and methods to solve problems.
Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.
Operation and Control
Controlling operations of equipment or systems.
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Repairing
Repairing machines or systems using the needed tools.

Abilities

Spatial Orientation
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Trunk Strength
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Response Orientation
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Rate Control
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Reaction Time
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Sound Localization
The ability to tell the direction from which a sound originated.
Speed of Limb Movement
The ability to quickly move the arms and legs.
Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Dynamic Strength
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.

Work Activities

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Interests

Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Style

Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Integrity
Job requires being honest and ethical.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Initiative
Job requires a willingness to take on responsibilities and challenges.
Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Persistence
Job requires persistence in the face of obstacles.

Work Values

Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Lay Titles

Aircraft Dispatcher
Airplane Dispatch Clerk
Alarm Operator
Assistant Chief Train Dispatcher
Auto Service Dispatcher
Automobile or Truck Rental Dispatcher
Burglar Alarm Operator
Bus and Trolley Dispatcher
Bus Dispatcher
Bus Starter
Cab Starter
Cab Station Attendant
Car Dispatcher
Car Distributor
Car Starter
Car Supplier
Car Tracer
Crew Dispatcher
Dinkey Dispatcher
Dispatch Clerk
Dispatch Manager
Dispatcher
Drop Board Man
Drop Board Worker
Engine Dispatcher
Fire Alarm Operator
Freight Dispatcher
Garbage Truck Dispatcher
Gas Dispatcher
Gas Load Dispatcher
Interstate Bus Dispatcher
Maintenance Dispatcher
Maintenance Scheduler
Maintenance Services Dispatcher
Mine Car Dispatcher
Motor Coach Supervisor
Motor Vehicle Dispatcher
Oil Dispatcher
Oil Well Services Dispatcher
Operator
Pullman Car Clerk
Radio Dispatcher
Radioactive Waste Disposal Dispatcher
Rail Operations Controller
Receiver-Dispatcher
Relay Dispatcher
Repair Service Dispatcher
Routing Clerk
School Bus Dispatcher
Security Dispatcher
Security Guards Dispatcher
Service Clerk
Service Dispatcher
Service or Work Dispatcher
Ship Pilot Dispatcher
Signal Operator
Signal Timer
Starter
Street Department Dispatcher
Streetcar Dispatcher
Streetcar Starter
Taxicab Coordinator
Taxicab Dispatcher
Taxicab Starter
Tow Truck Dispatcher
Traffic or System Dispatcher
Train Dispatcher
Train Starter
Transportation Dispatcher
Trouble Dispatcher
Truck Dispatcher
Tugboat Dispatcher
Water Service Dispatcher
Work Order Sorting Clerk

National Wages and Employment Info

Median Wages (2008):
$17.16 hourly, $35,690 annual.
Employment (2008):
184,890 employees