Eligibility Interviewers, Government Programs

Description

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

Tasks

  • Answer applicants' questions about benefits and claim procedures.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
  • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
  • Check with employers or other references to verify answers and obtain further information.
  • Keep records of assigned cases, and prepare required reports.
  • Schedule benefits claimants for adjudication interviews to address questions of eligibility.
  • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
  • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
  • Provide social workers with pertinent information gathered during applicant interviews.
  • Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.
  • Monitor the payments of benefits throughout the duration of a claim.
  • Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims.
  • Investigate claimants for the possibility of fraud or abuse.
  • Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.

Skills

Operations Analysis
Analyzing needs and product requirements to create a design.
Programming
Writing computer programs for various purposes.
Operation Monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Quality Control Analysis
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.
Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Technology Design
Generating or adapting equipment and technology to serve user needs.
Operation and Control
Controlling operations of equipment or systems.
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Troubleshooting
Determining causes of operating errors and deciding what to do about it.

Abilities

Trunk Strength
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Wrist-Finger Speed
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Depth Perception
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Response Orientation
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Rate Control
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Reaction Time
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Sound Localization
The ability to tell the direction from which a sound originated.
Speed of Limb Movement
The ability to quickly move the arms and legs.
Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.

Work Activities

Repairing and Maintaining Electronic Equipment
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

Interests

Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Style

Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Integrity
Job requires being honest and ethical.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Work Values

Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Lay Titles

Business Employment Specialist
Career Consultant
Case Worker
Claims Deputy
Client Services Representative
Contact Agent
Contact Officer
Contact Representative
Disability Coordinator
Disability Specialist
Eligibility and Occupancy Interviewer
Eligibility Clerk
Eligibility Specialist
Eligibility Technician
Eligibility Worker
Employment Adjudicator
Employment and Claims Aide
Employment Specialist
Enrollment Coordinator
Enrollment Counselor
Family Case Coordinator
Family Independence Case Manager
Grant Manager
Grants Administrator
Housing Counselor
Intake Clerk
Intake Specialist
Job Service Consultant
Licensed Social Worker
Patient Resources and Reimbursement Agent
Patient Services Assistant
Placement Secretary
Public Assistance Caseworker
Rehabilitation Clerk
Rehabilitation Inspector
Tenant Selector
Transition Specialist
Unemployment Benefits Claims Taker
Unemployment Examiner
Unemployment Inspector
Veteran Service Officer (VSO)
Veterans Employment Representative
Vocational Rehabilitation Counselor
Welfare Eligibility Interviewer
Welfare Eligibility Worker
Welfare Interviewer
Work Force Advisor
Workforce Services Representative (WSR)

National Wages and Employment Info

Median Wages (2008):
$19.49 hourly, $40,530 annual.
Employment (2008):
130,340 employees