First-Line Supervisors of Housekeeping and Janitorial Workers

Description

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Tasks

  • Plan and prepare employee work schedules.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Investigate complaints about service and equipment, and take corrective action.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Check and maintain equipment to ensure that it is in working order.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Recommend changes that could improve service and increase operational efficiency.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Screen job applicants, and hire new employees.
  • Issue supplies and equipment to workers.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
  • Direct activities for stopping the spread of infections in facilities such as hospitals.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.

Knowledge

Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
History and Archeology
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

Skills

Technology Design
Generating or adapting equipment and technology to serve user needs.
Science
Using scientific rules and methods to solve problems.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.
Programming
Writing computer programs for various purposes.

Abilities

Glare Sensitivity
The ability to see objects in the presence of glare or bright lighting.
Sound Localization
The ability to tell the direction from which a sound originated.
Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

Interests

Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Style

Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity
Job requires being honest and ethical.
Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Leadership
Job requires a willingness to lead, take charge, and offer opinions and direction.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Initiative
Job requires a willingness to take on responsibilities and challenges.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Work Values

Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Lay Titles

Building Cleaning Supervisor
Building Superintendent, Cleaning, Painting, Maintenance
Building Superintendent, Custodian, Janitor, Maintenance
Building Supervisor
Buildings and Grounds Director
Buildings and Grounds Superintendent
Buildings and Grounds Supervisor
Butler
Cleaning Supervisor
Custodial Supervisor
Custodian
Custodian Supervisor
Environmental Services Director
Environmental Services Supervisor (EVS)
Executive Housekeeper
Facilities Maintenance Manager
Facilities Manager
Head Cleaning Porter
Head Custodian
Head Housekeeper
Head of Maintenance
Head School Custodian
Home Housekeeper
Home Restoration Service Supervisor
Hotel or Motel Cleaning Supervisor
Hotel or Motel Room Service Supervisor
House Cleaner Supervisor
House Superintendent
Household Manager
Housekeeper
Housekeeper Supervisor
Housekeeping Director
Housekeeping Manager
Housekeeping Supervisor
Janitor Supervisor
Janitorial Services Supervisor
Janitorial Supervisor
Linen Room Supervisor
Linen Supervisor
Maid Supervisor
Maintenance Director
Maintenance Superintendent
Maintenance Supervisor
Room Inspector
Superintendent, Custodian, Janitor

National Wages and Employment Info

Median Wages (2008):
$16.98 hourly, $35,310 annual.
Employment (2008):
170,690 employees