First-Line Supervisors of Personal Service Workers

Description

Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.

Tasks

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Inform workers about interests or special needs of specific groups.
  • Apply customer/guest feedback to service improvement efforts.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Requisition necessary supplies, equipment, or services.
  • Analyze and record personnel or operational data and write related activity reports.
  • Furnish customers with information on events or activities.
  • Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
  • Take disciplinary action to address performance problems.
  • Recruit and hire staff members.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
  • Direct marketing, advertising, or other customer recruitment efforts.

Skills

Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Repairing
Repairing machines or systems using the needed tools.

Abilities

Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

Interests

Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Style

Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Initiative
Job requires a willingness to take on responsibilities and challenges.
Leadership
Job requires a willingness to lead, take charge, and offer opinions and direction.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Integrity
Job requires being honest and ethical.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.

Work Values

Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Lay Titles

Adult Family Home Program Manager
Airflight Attendants Supervisor
Airplane Flight Attendant Supervisor
Banquet Captain
Barber Shop Manager
Beauty Shop Manager
Bell Captain
Bellhop Service Captain
Bowling Alley Operator
Caddie Supervisor
Caddy/Caddie Supervisor
Caddymaster
Checkroom Chief
Chief Airport Guide
Chief of Service
Chief Passenger Ship Steward/Stewardess
Comfort Station Supervisor
Community Life Director
Direct Care Supervisor
Elevator Starter
Flight Purser
Golf Course Manager
Hair Salon Manager
Head Baggage Porter
Head Butler
Head Usher
Health Club Manager
Home Care Coordinator
Hospitality House Supervisor
Hospitality Manager
Housecleaner Supervisor
Inspector
Manager
Pack Worker Supervisor
Park Recreation Manager
Park Worker Supervisor
Parks Recreation Coordinator
Parks Recreation Director
Recreation Coordinator
Resident Care Supervisor
Residential Assistant
Residential Care Facility Manager
Rides Supervisor
Salon Manager
Second Steward/Stewardess
Service Superintendent
Shop Manager
Shop Supervisor
Spa Director
Spa Manager
Stewardess Supervisor
Third Steward/Stewardess

National Wages and Employment Info

Median Wages (2008):
$16.9 hourly, $35,150 annual.
Employment (2008):
141,960 employees