Gaming Supervisors

Description

Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

Tasks

  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Perform paperwork required for monetary transactions.
  • Resolve customer or employee complaints.
  • Greet customers and ask about the quality of service they are receiving.
  • Establish and maintain banks and table limits for each game.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Report customer-related incidents occurring in gaming areas to supervisors.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  • Record, issue receipts for, and pay off bets.
  • Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
  • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Establish policies on types of gambling offered, odds, or extension of credit.
  • Interview, hire, or train workers.
  • Provide fire protection or first-aid assistance when necessary.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

Skills

Technology Design
Generating or adapting equipment and technology to serve user needs.
Programming
Writing computer programs for various purposes.
Troubleshooting
Determining causes of operating errors and deciding what to do about it.
Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.
Operation and Control
Controlling operations of equipment or systems.
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Repairing
Repairing machines or systems using the needed tools.

Abilities

Gross Body Equilibrium
The ability to keep or regain your body balance or stay upright when in an unstable position.
Peripheral Vision
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Response Orientation
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Multilimb Coordination
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Night Vision
The ability to see under low light conditions.
Manual Dexterity
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Dynamic Strength
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Depth Perception
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Arm-Hand Steadiness
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Extent Flexibility
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

Interests

Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Style

Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Integrity
Job requires being honest and ethical.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Leadership
Job requires a willingness to lead, take charge, and offer opinions and direction.
Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Work Values

Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Lay Titles

21 Floor Supervisor
Black Jack Pit Boss
Blackjack Supervisor
Box Person
Cage Manager
Cardroom Manager
Casino Floor Person
Casino Floorperson
Casino Manager
Casino Shift Manager
Casino Supervisor
Crap Game Box Person
Dual Rate Shift Manager
Executive Casino Host
Floor Supervisor
Floorperson
Gambling Box Person
Gambling Floor Supervisor
Gambling Supervisor
Games Supervisor
Gaming Manager
Lottery Office Manager
Pit Boss
Pit Manager
Pit Supervisor
Poker Room Supervisor
Shift Manager
Shift Supervisor
Slot Manager
Slot Shift Manager
Slot Supervisor
Table Games Supervisor

National Wages and Employment Info

Median Wages (2008):
$23.7 hourly, $49,290 annual.
Employment (2008):
24,760 employees