Gaming Surveillance Officers and Gaming Investigators

Description

Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

Tasks

  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
  • Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
  • Report all violations and suspicious behaviors to supervisors, verbally or in writing.
  • Act as oversight or security agents for management or customers.
  • Supervise or train surveillance observers.

Skills

Science
Using scientific rules and methods to solve problems.
Technology Design
Generating or adapting equipment and technology to serve user needs.
Programming
Writing computer programs for various purposes.
Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.

Abilities

Spatial Orientation
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Rate Control
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Night Vision
The ability to see under low light conditions.
Sound Localization
The ability to tell the direction from which a sound originated.
Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Glare Sensitivity
The ability to see objects in the presence of glare or bright lighting.

Interests

Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Style

Integrity
Job requires being honest and ethical.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Initiative
Job requires a willingness to take on responsibilities and challenges.
Analytical Thinking
Job requires analyzing information and using logic to address work-related issues and problems.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Work Values

Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Lay Titles

Casino Investigator
Casino Surveillance Officer
Casino Worker
Gambling Monitor
Gaming Investigator
Investigator
Observer
Security Guard
Security Officer
Surveillance Agent
Surveillance Inspector
Surveillance Investigator
Surveillance Manager
Surveillance Monitor
Surveillance Observer
Surveillance Officer
Surveillance Operator
Surveillance Supervisor
Surveillance System Monitor
Surveillance Technician

National Wages and Employment Info

Median Wages (2008):
$14.23 hourly, $29,610 annual.
Employment (2008):
9,150 employees